Shipping policy

Last updated: July 18, 2026

Thank you for shopping at www.myfocuson.shop. This Shipping Policy explains how FocusOn LLC ("we," "us," or "our") processes and ships orders placed through our website. By placing an order with us, you agree to the terms below.

Shipping Coverage

We currently ship to addresses within the United States only. We do not offer international shipping at this time. If your shipping destination is outside the United States, we will be unable to fulfill your order.

Shipping Costs

We offer free standard shipping on all orders — no minimum purchase required. There are no hidden shipping fees. Any applicable sales taxes are calculated and displayed at checkout.

Order Processing Time

All orders are processed within 3–5 business days (Monday through Friday, excluding federal holidays). Orders placed on weekends or holidays will begin processing on the next business day.

Please note that during periods of high order volume, such as holidays or promotional sales, processing times may be slightly longer. If we anticipate a significant delay in shipping your order, we will contact you by email.

Estimated Delivery Time

Once your order has been shipped, standard delivery within the United States typically takes 3–7 business days, depending on your location. In total, most customers receive their orders within 6–12 business days of purchase.

Delivery times are estimates provided by our shipping carriers and cannot be guaranteed. FocusOn LLC is not liable for delays once a package has been handed over to the carrier.

Shipping Carriers

We ship orders using trusted carriers such as USPS, UPS, and FedEx. The carrier for your order is selected based on your delivery address, package size, and the fastest available option.

Order Confirmation and Tracking

After you place an order, you will receive an order confirmation email. Once your order has shipped, you will receive a shipping confirmation email that includes your tracking number. Please allow 24–48 hours for tracking information to become active in the carrier's system.

If you have not received tracking information within 7 business days of placing your order, please contact us at sf.focuson@gmail.com and we will look into it right away.

Shipping Delays

Occasionally, deliveries may be delayed due to circumstances beyond our control, such as carrier delays, severe weather, natural disasters, or peak-season volume. While FocusOn LLC is not responsible for delays caused by the shipping carrier, we will always do our best to help you locate your package and resolve any issues.

Incorrect Shipping Address

Please double-check your shipping address before completing your purchase. FocusOn LLC is not responsible for orders shipped to an incorrect or incomplete address provided by the customer.

If you notice an error in your shipping address, contact us as soon as possible at sf.focuson@gmail.com. We will do our best to update the address before the order ships, but we cannot guarantee changes once an order has entered processing. Packages returned to us as undeliverable due to an incorrect address may be reshipped at the customer's expense.

Lost, Stolen, or Missing Packages

If your tracking information shows your package as "delivered" but you have not received it, we recommend first checking around your delivery location, asking neighbors or household members, and allowing an additional 48 hours, as carriers occasionally mark packages as delivered before the actual delivery. If your package still cannot be located, please contact us at sf.focuson@gmail.com and we will work with you and the carrier to resolve the issue.

Damaged Packages

If your order arrives damaged, please contact us within 48 hours of delivery at sf.focuson@gmail.com. Include your order number and photos of the damaged item and its packaging so we can process a replacement or refund as quickly as possible.

Order Changes and Cancellations

If you need to change or cancel your order, please contact us as soon as possible after placing it. Once an order has entered processing or has been shipped, we may be unable to modify or cancel it. In that case, please refer to our Return & Refund Policy.

Returns and Refunds

For information about returning an item, please see our Return & Refund Policy.

Contact Us

If you have any questions about this Shipping Policy or your order, we're happy to help:

FocusOn LLC

7901 4th St N #7992
St. Petersburg, FL 33702
United States

Email: sf.focuson@gmail.com
Phone: +1 (484) 457-8804